Frequently Asked Questions

Why is my credit card info needed for a consultation?

While a consultation is free, reserving the appointment requires that you put some sort of collateral up front.  If you show to your appointment you will not be charged anything.  If you miss your appointment you will be charged a cancellation fee.  See the terms and conditions in the booking page for more information.


We charge a cancellation fee as we reserve a time slot for you that nobody else can book, and if you don't show we lose revenue from another customer who would have liked your time slot.  Please don't book if you aren't sure you can't make it or don't mind being charged a cancellation fee.


We have an advanced system that allows us to collect your credit card details through third party,  We do not see your credit card number. 


Online consultations are not free and your card will be charged.  Check out the information on booking 

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